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Coravue Commerce
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Features
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Catalog Management
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- Customize catalog features for each channel
- Catalog data management is separate from presentation template management
- Import / export catalog data for use in multiple applications
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Customer Management
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- Manage individual profiles for consumers, direct corporate accounts, and channel partner accounts
- Assign one or more roles to team members based on their function within your organization
- Allow customers to maintain their billing, shipping, and interest profile data
- Assign sales representatives to any customer
- Allow customers to create orders, require representatives to create orders, or allow both
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Merchandising
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- Allow SKUs to include other SKUs to create bundles and kits
- Provide cross-sell and up-sell recommendations based on customer profile
- Add and update products and categories in real-time
- Schedule products to appear between start and end dates
- Enable workflow review and approval prior to publishing product information
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Order Management
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- Allow payment via credit cards and purchase orders
- Use industry standard credit payment gateway systems
- Maintains inventory levels for each SKU
- Allows shipping department to print packing lists in warehouse picking order
- Shipping department can update line items with quantity shipped; automatically creating a backorder when not all items are shipped
- Export orders automatically or manually for use in offline applications
- Easy real-time integration with existing order fulfillment systems
- Orders can be entered by customers, call center representatives, field salespeople, and channel partners
- Automatically sends confirming e-mail to customer
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Pricing
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- Custom pricing for specific channels and accounts
- Promotional prices for all customers are based on personalization rules
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Reporting
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- Track orders by customer type, market segment, order size, and channel
- Track product sales by SKU, category, price, promotions, and dates
- Create custom reports using desktop computer reporting software
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Market Intelligence
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- Relates each customer's Web page viewing across sessions and newsletter clickthroughs to order history
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