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Coravue Commerce Features

Catalog Management
  • Customize catalog features for each channel
  • Catalog data management is separate from presentation template management
  • Import / export catalog data for use in multiple applications

Customer Management
  • Manage individual profiles for consumers, direct corporate accounts, and channel partner accounts
  • Assign one or more roles to team members based on their function within your organization
  • Allow customers to maintain their billing, shipping, and interest profile data
  • Assign sales representatives to any customer
  • Allow customers to create orders, require representatives to create orders, or allow both

Merchandising
  • Allow SKUs to include other SKUs to create bundles and kits
  • Provide cross-sell and up-sell recommendations based on customer profile
  • Add and update products and categories in real-time
  • Schedule products to appear between start and end dates
  • Enable workflow review and approval prior to publishing product information

Order Management
  • Allow payment via credit cards and purchase orders
  • Use industry standard credit payment gateway systems
  • Maintains inventory levels for each SKU
  • Allows shipping department to print packing lists in warehouse picking order
  • Shipping department can update line items with quantity shipped; automatically creating a backorder when not all items are shipped
  • Export orders automatically or manually for use in offline applications
  • Easy real-time integration with existing order fulfillment systems
  • Orders can be entered by customers, call center representatives, field salespeople, and channel partners
  • Automatically sends confirming e-mail to customer

Pricing
  • Custom pricing for specific channels and accounts
  • Promotional prices for all customers are based on personalization rules

Reporting
  • Track orders by customer type, market segment, order size, and channel
  • Track product sales by SKU, category, price, promotions, and dates
  • Create custom reports using desktop computer reporting software

Market Intelligence
  • Relates each customer's Web page viewing across sessions and newsletter clickthroughs to order history

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